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What is CRM?

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. Microsoft also offers mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

CRM Business solutions tailored to your needs


Sales

Connect, Personalize, and turn more leads into sales

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Customer Care

The insight you need to stop selling and start partnering.

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Marketing

Marketing automation that is data-driven and channel-agnostic.

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Social

Social insight and collaboration in-context, not in separate apps.

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