Heavy Equipment Dealer's Digital Transformation
Implementing Dynamics 365 Business Central for Scalable Growth
Campbell Companies owns Wheeler Machinery Co., ICM Solutions, Gardner Energy, Reliabl and Heritage Industries. Additionally, Campbell Companies manages SITECH Intermountain, Monsen Engineering, Intermountain Mining Technology, Solutions Financial Services, and Diamond Rental.
With a total workforce of 950+ employees throughout the Intermountain West and 40 locations, each of the Campbell Companies’ businesses provide their customers with superior products and services paired with exceptional customer service.
Two of those divisions, SITECH and Monsen Engineering, were experiencing similar challenges...
Challenge 1: Fast, Accurate Information and Needed Training
In a highly competitive market, it is key that management have fast and accurate access to business analytics, financial management, customer relationship management, information & knowledge management. Training employees on evolving digital transformation and best use of Microsoft technologies was also a main priority.
Challenge 2: The Need for Modernization
As a company whose foundation was laid decades ago, this field has traditionally been asssociated with as old-school ways and low-tech business processes. But with mergers & acquisitions, and highly diversified industrial operations, SITECH and Monsen Engineering were ready for the right tools to handle their complex systems. They needed to be able to scale and integrate rapidly.
Microsoft Dynamics 365 Business Central
Microsoft’s Dynamics 365 Business Central prebuilt infrastructure was the clear choice. They knew it had the flexibility and innovation that would support their growth well into the future. Dynamics 365 Business Central had all the advanced features needed to meet the company's current and future challenges without limitations. All operational systems integrated well, allowing for easy access.
With the implementation of Dynamics 365 Business Central, SITECH and Monsen Engineering were able to gain:
Increased Efficiency: With the increased efficiency provided by Business Central, the organizations were able to maximize outputs as well as improve its competitiveness.
Scalable Definable Process: Business Central provided them with stability and competitive system, which increased their productivity, influx of demand, and customer's changing needs.
Inherent Security: Security measures and safeguards have been put into place that eliminate process threats and vulnerabilities.
Central Dashboard for Reporting – unified reporting and analytics: They are now able to monitor, categorize and analyze all interactions. Real-time analytics, reports and data visualization tools help them uncover the true meaning of customer conversations.
Identity access management: With an internet access framework in place, they are now able to control user access to critical information within their organization. They are now able to protect access to corporate resources and don’t need to rely on manual and error-prone process to assign and track user privileges.