Dynamics 365 Customer Service | Happy Clients | Gold Microsoft Partner

DYNAMICS 365 for Customer Service

START THE JOURNEY!

Our experts can help you with Microsoft Dynamics 365 for Customer Service. Let's turn your customers into clients for life.

Your customers want information on the go. We can help automate responses with built-in intelligence with Microsoft Dynamics 365 for Customer Service. Deliver faster results, more personalized service and add value with every interaction.  JourneyTEAM is a Microsoft Gold partner that can help build this seamless experience.

AN EFFORTLESS CUSTOMER EXPERIENCE IS BUILT HERE WITH A CUSTOM JOURNEYTEAM STRATEGY

SEAMLESS EXPERIENCE

Today’s customers are smart and want a seamless experience from your organization. Microsoft Dynamics 365 allows you to empower your Customer Service teams with tools to meet customer demands. The end result builds a happy customer and brand loyalty.

SELF-SERVICE

Help your customers help themselves. Dynamics 365 for Customer Service makes it easy for your customers to find answers on their own time. Additionally, create a community access space to connect with peers and experts. 

  • Access to customer service anytime, anywhere

  • Deliver real-time service that’s optimized for any mobile operating system and device

ENABLE YOUR EMPLOYEES

Give your agents the tools, guidance, and data they need to resolve issues. Your employees will speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.

  • Support agents with a visual interface that delivers role-tailored experiences

  • Manage cases faster and provide differentiated levels of support

  • Speed resolution using machine learning and advanced analytics capabilities

  • Deliver the right answers at the right time across channels

  • Capture content from social media, service interactions, and experts

  • Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs

DATA INTELLIGENCE
Be proactive with built-in digital intelligence.
Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
  • View real-time key service metrics through fully customizable dashboards
  • Automatically detect sentiment and intent on social posts using built-in intelligence
  • Resolve issues faster by using machine learning to reference relevant articles and cases
  • Get quick insights to help identify trending issues

Dynamics 365

Customer Service

Build brand loyalty by creating effortless service experiences

Dynamics 365

Sales

Increase sales performance, all while maximizing productivity

Dynamics 365

Field Service

Improve customer satisfaction, first-time fix rates, and resources

Dynamics 365

Marketing

Brings content, data, and processes together

Dynamics 365

Finance & Operations

A complete process to unify and consolidate your supply chain.

Dynamics 365

Commerce

Helps retailers deliver exceptional customer experiences

Dynamics 365

Business Central

Make smarter decisions, and accelerate growth

START THE JOURNEY

Complete this form to get the Journey started.

We are your experienced partner that can improve productivity and enhance your technology business solutions.

800.439.6456 
info@journeyteam.com

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Microsoft Dynamics 365, SharePoint, Cloud, ERP, Field Service, Finance and Operations, CRM and Marketing Consultant in Utah and Tennessee. Microsoft Gold Partner and Okta top 20 World-Wide Partner. © 2020 JourneyTEAM. All Rights Reserved. Privacy Policy Terms and Conditions