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Dynamics 365
Customer Service

Turn Your Customers into Clients for Life

Your customers want information on the go. At JourneyTEAM, we help automate responses with built-in intelligence from Dynamics 365 Customer Service. Deliver faster results, personalized service, and add value with every interaction.

Why Customer Service Is A Leading Customer Management Platform

Dynamics 365 Customer Service streamlines and simplifies customer management. With a 360-degree view of the entire customer journey, personalized service, and detailed dashboards and reports, you’ll gain much-needed visibility and insights into exactly what your customers want.

Create a Seamless Experience

Today’s customers are smart and expect your organization to provide a seamless experience. Dynamics 365 Customer Service allows you to meet these demands via a suite of powerful tools.

Empower Employees with more Convenient Features

Give your agents the tools, guidance, and data they need to resolve issues faster. Agents can speed up resolutions and deliver more personalized, effective support using service software that centralizes all customer information.

Build Customer Trust and Loyalty

Customer Service breaks down siloes between your CRM and ERP, delivering in-depth insights that can transform your customer experience. The end result? Happier customers with more brand trust and loyalty.

Size Fit Analysis

Claim your free size analysis by answering some questions about your organizations size, industry, and efficiency goals. One completed, our team will reach out within 1-2 business days with your analysis and recommendations for next steps.

How Customer Service Builds an Effortless Customer Experience

Transform your customer service. Dynamics 365 Customer Service features unrivalled tools that revolutionize how your agents engage with customers.

Self Service

Empower customers to help themselves. Dynamics 365 Customer Service makes it easy for customers to find answers on their own time with anytime, anywhere access to support. Additionally, the solution’s community space makes it easy to connect with peers and experts for extra help.

A Seamless Customer Experience Starts with a Custom JourneyTEAM Strategy

“You are always very responsive to my needs, ready to answer any question, and do a great job on solving issues or creating new software adjustments!”


- Judy Jones, Rebel Steel 

Our team of experts help you:

  • Plan and design a customized Dynamics 365 Customer Service environment.

  • Install and configure your new solution.

  • Provide support in resolving post go-live bugs.

  • Ensure key business goals are being met.

  • Improve the way you connect with and serve customers.

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How Mature is Your Technology Stack?

Discover how to improve your business processes and efficiencies with JourneyTEAM’s maturity model assessment.

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Client Case Study

Building an omnichannel experience to increase visibility into the customer journey.

Gain a 360-degree view of your customers with Dynamics 365 Customer Service. See how real teams were able to transform their customer experience in these use cases.

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Get the Most Out of Customer Service

Our dedicated Customer Service team will work with you to understand your unique goals and create a customized platform that works for your business. We provide direction and guidance on finding and implementing the right solution- every step of the way.

Step 1

Discovery Call

Chat with JourneyTEAM experts about your goals and get guidance on how well SharePoint can help.

Step 2

Demo and Proposal

See the tech in action to best plan out next steps.

Step 3

Outline Milestones (aka, Flag Plants)

Map out success points for your implementation.

Step 4

Implement the best technology for your business complete with best practices, user adoption, and training to support you long term.

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Click the button below to get the Journey started.

We are your experienced partner that can improve productivity and enhance your technology business solutions.

Dynamics 365 Resources and Updates

See the specific benefits of Dynamics 365 Customer Service and compare it to other leading solutions.

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