DYNAMICS 365 Customer Engagement
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Our experts can help you with Microsoft Dynamics 365 Customer Engagement. Let's turn your customers into clients for life.
Your customers want information on the go. We can help automate responses with built-in intelligence with Microsoft Dynamics 365 Customer Engagement. Deliver faster results, more personalized service and add value with every interaction. JourneyTEAM is a Microsoft Gold partner that can help build this seamless experience.
AN EFFORTLESS CUSTOMER EXPERIENCE IS BUILT HERE WITH A CUSTOM JOURNEYTEAM STRATEGY
Today’s customers are smart and want a seamless experience from your organization. Microsoft Dynamics 365 allows you to empower your Customer Service teams with tools to meet customer demands. The end result builds a happy customer and brand loyalty.
Help your customers help themselves. Dynamics 365 for Customer Engagement makes it easy for your customers to find answers on their own time. Additionally, create a community access space to connect with peers and experts.
Access to customer service anytime, anywhere
Deliver real-time service that’s optimized for any mobile operating system and device
ENABLE YOUR EMPLOYEES
Give your agents the tools, guidance, and data they need to resolve issues. Your employees will speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.
Support agents with a visual interface that delivers role-tailored experiences
Manage cases faster and provide differentiated levels of support
Speed resolution using machine learning and advanced analytics capabilities
Deliver the right answers at the right time across channels
Capture content from social media, service interactions, and experts
Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs
Be proactive with built-in digital intelligence.
Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
View real-time key service metrics through fully customizable dashboards
Automatically detect sentiment and intent on social posts using built-in intelligence
Resolve issues faster by using machine learning to reference relevant articles and cases
Get quick insights to help identify trending issues
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