Enable Personalized, Self Service Solutions with JourneyTEAM and Microsoft Dynamics 365 Customer Service
It's time that you automate self-service with Microsoft Dynamics 365 Customer Service virtual agents and rich knowledge base portals. Further personalize service with tailored experiences supported by 360˚ customer views.
Dynamics 365 Customer Service is Microsoft’s software for service related teams. Check out some of these recent case studies. Click the link below.
Do More With Dynamics 365 Customer Service to Help Your Customers
Today’s customers have higher expectations than ever before. To exceed those expectations, it’s critical that your customer service solution can support seamless experiences for both your customers and your employees. Dynamics 365 Customer Service addresses those barriers head-on by unifying the data and technology used throughout your organization and giving teams the right tools to provide personalized service across any channel.
JourneyTEAM is the right Microsoft Partner to help you get the most out of Dynamics 365 Customer Service. We are the Microsoft 2019 and 2020 US Partner of the Year and will provide application expertise and industry solutions. Send us a message and let's discuss your needs, roadblocks, and Microsoft technology solutions.
Anticipate Customer Needs
Get at-a-glance views of the conversation summary, timeline of support interaction history, and a customer’s recent cases.
Switch Between Open Cases Fast
Give agents the option to work across multiple open cases without losing any work in progress.
Interact on Preferred Channels
Omnichannel support with voice, chat, SMS, Facebook Messenger, WhatsApp, Twitter, all from a unified desktop.
Agents Get Answers Faster
AI-powered suggestions leverage real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.
Dynamics 365 Customer Service
Discover the end-to-end solution that delivers consistent, connected support across all channels with Microsoft Dynamics 365 Customer Service. Unify CRM and ERP capabilities into intelligent applications that work seamlessly together across marketing, sales, operations, customer service and field service.
Dynamics 365 Resources
Find out the latest information on Dynamics 365. To see all articles click here.
Meet Some of Our Team
Ready to learn more about Dynamics 365 Customer Service? Let's Talk.
JourneyTEAM is here to help! We can get you up to speed on pricing and the implementation process, schedule a demo, or answer questions about your specific needs. We’d love to learn more about you and your business and help you understand how Microsoft technologies fit into the picture. To get started—fill out the form on this page.