Dynamics 365 Field Service Microsoft Solution

JourneyTEAM is your Microsoft US Partner of the Year that resells and provides services for Dynamics 365 Field Service. We provide creative technology solutions that solve your business problems and give you lasting and sustainable growth. Let's talk how together we can transform your business.

Your Go-To Partner for Dynamics 365 Field Service

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time. We are your Microsoft Dynamics 365 for Field Service experts that can put together a mobile or on-prem strategy. Our senior level consultants have been down this road and provide solutions that work.

Get the right resources to the right place at the right time with Microsoft Dynamics 365 for Field Service. JourneyTEAM can help you organize people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows.

Schedule resources manually or with automated recommendations.
Find available field service resources by category to create a smarter workload.
Match skill sets of technicians against work requirements.
Take into account truck inventory, regulatory requirements, geography, availability, customer preference, and service level agreements.

Resolve Customer Issues the First Time with Microsoft and JourneyTEAM

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

CONTRACT MANAGEMENT

Microsoft Dynamics 365 for Field Service makes contract management easy.

Make quoting simple by using recurring service templates to pull in work schedules and pricing.
Manage service appointments and billing options in a few clicks.
Proactively engage leads from contact to contract and win more business.

INVENTORY MANAGEMENT

Have the right resources on every call with Microsoft Dynamics 365 for Field Service. Now you can manage inventory updates, stock history, warehouses, depots, and trucks. Having real-time information means your inventory is always accurate, fewer write-offs, and creates better forecasts.

Accurate allocation of parts.
Inventory management for any part of the transaction, including returns, authorizations, stock adjustments, transfers, and more.
Reduce write-offs.

ALWAYS STAY CONNECTED

Resolve issues remotely and see problems before your customers even know about them. Solve them in advance and remotely, so your technicians are only sent when needed.

Connect both new and existing customer assets.
Decrease number of repair appointments.
Find underperforming products with aggregate device data.
Setup preventative maintenance schedules by monitoring actual consumption.

Transform Field Service with Microsoft Dynamics 365

Discover how to deliver seamless, end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digital transformed profit center, supporting customer and brand loyalty.

The Ultimate 360‑Degree View of Your Customer

Know your customers like never before with a real-time customer data platform from Microsoft that includes Power Platform, Dynamics 365 CRM, Business Central, Azure SQL, 3rd Party Systems (e.g.; Salesforce.com, Oracle, MySQL), and any dataset you have supporting your business.