Dynamics 365 Field Service Microsoft Solution

JourneyTEAM is your Microsoft US Partner of the Year that resells and provides services for Dynamics 365 Field Service. We provide creative technology solutions that solve your business problems and give you lasting and sustainable growth. Let's talk how together we can transform your business.
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VAR STARS
2020 WINNER

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Your Go-To Partner for Dynamics 365 Field Service

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time. We are your Microsoft Dynamics 365 for Field Service experts that can put together a mobile or on-prem strategy. Our senior level consultants have been down this road and provide solutions that work.


Get the right resources to the right place at the right time with Microsoft Dynamics 365 for Field Service. JourneyTEAM can help you organize people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows. 


  • Schedule resources manually or with automated recommendations.

  • Find available field service resources by category to create a smarter workload.

  • Match skill sets of technicians against work requirements.

  • Take into account truck inventory, regulatory requirements, geography, availability, customer preference, and service level agreements.




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Case Studies

Dynamics 365 Field Service is Microsoft’s software for providing proactive service. Check out some of these recent case studies.

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WGBH / PBS

Media & Communication Industry

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Office 365 Health Check

Medical & Health Industry

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Basic Research

Supplement & Wellness Industry

Resolve Customer Issues the First Time with Microsoft and JourneyTEAM

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.



CONTRACT MANAGEMENT

Microsoft Dynamics 365 for Field Service makes contract management easy. 

  • Make quoting simple by using recurring service templates to pull in work schedules and pricing. 

  • Manage service appointments and billing options in a few clicks.

  • Proactively engage leads from contact to contract and win more business.



INVENTORY MANAGEMENT

Have the right resources on every call with Microsoft Dynamics 365 for Field Service. Now you can manage inventory updates, stock history, warehouses, depots, and trucks. Having real-time information means your inventory is always accurate, fewer write-offs, and creates better forecasts.


  • Accurate allocation of parts.

  • Inventory management for any part of the transaction, including returns, authorizations, stock adjustments, transfers, and more.

  • Reduce write-offs.



ALWAYS STAY CONNECTED

Resolve issues remotely and see problems before your customers even know about them. Solve them in advance and remotely, so your technicians are only sent when needed.


  • Connect both new and existing customer assets.

  • Decrease number of repair appointments.

  • Find underperforming products with aggregate device data.

  • Setup preventative maintenance schedules by monitoring actual consumption.




Transform Field Service with Microsoft Dynamics 365

Discover how to deliver seamless, end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digital transformed profit center, supporting customer and brand loyalty.



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Let's Make Your Implementation a Success

No worries—you're in good hands. JourneyTEAM is the Microsoft US Partner of the year and has helped hundreds of organizations get the most out of Microsoft technologies. Let's talk about your current or upcoming project.

Dynamics 365 Resources

Find out the latest information on Dynamics 365. To see all articles click here.

Serialized Inventory for Microsoft Dynamics 365 Field Services

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The Ultimate 360‑Degree View of Your Customer

Know your customers like never before with a real-time customer data platform from Microsoft that includes Power BI, Power Apps, Power Automate and Power Virtual Agents.

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Meet Some of Our Team

Jake Berry 

Director of Sales

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Ed Roberson 

Dir. Business Development

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Eric Beins 

CRM Director

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Power BI 

Make informed, confident business decisions by putting data-driven insights into everyone’s hands.

Power Apps 

Turn ideas into organizational solutions by enabling everyone to build custom apps that solve business challenges.

Power Automate

Boost business productivity to get more done by giving everyone the ability to automate organizational processes.

Power Virtual Agents

Easily build chatbots to engage conversationally with your customers and employees—no coding required.

Ready to learn more about Dynamics 365 Field Service? Let's Talk.

JourneyTEAM is here to help! We can get you up to speed on pricing and the implementation process, schedule a demo, or answer questions about your specific needs. We’d love to learn more about you and your business and help you understand how Microsoft technologies fit into the picture. To get started—fill out the form on this page.