Your Go-To Partner for Dynamics 365 Field Service
Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time. We are your Microsoft Dynamics 365 for Field Service experts that can put together a mobile or on-prem strategy. Our senior level consultants have been down this road and provide solutions that work.
Get the right resources to the right place at the right time with Microsoft Dynamics 365 for Field Service. JourneyTEAM can help you organize people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows.
Schedule resources manually or with automated recommendations.
Find available field service resources by category to create a smarter workload.
Match skill sets of technicians against work requirements.
Take into account truck inventory, regulatory requirements, geography, availability, customer preference, and service level agreements.
Dynamics 365 Field Service is Microsoft’s software for providing proactive service. Check out some of these recent case studies.
Resolve Customer Issues the First Time with Microsoft and JourneyTEAM
Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.
Microsoft Dynamics 365 for Field Service makes contract management easy.
Make quoting simple by using recurring service templates to pull in work schedules and pricing.
Manage service appointments and billing options in a few clicks.
Proactively engage leads from contact to contract and win more business.
Have the right resources on every call with Microsoft Dynamics 365 for Field Service. Now you can manage inventory updates, stock history, warehouses, depots, and trucks. Having real-time information means your inventory is always accurate, fewer write-offs, and creates better forecasts.
Accurate allocation of parts.
Inventory management for any part of the transaction, including returns, authorizations, stock adjustments, transfers, and more.
ALWAYS STAY CONNECTED
Resolve issues remotely and see problems before your customers even know about them. Solve them in advance and remotely, so your technicians are only sent when needed.
Connect both new and existing customer assets.
Decrease number of repair appointments.
Find underperforming products with aggregate device data.
Setup preventative maintenance schedules by monitoring actual consumption.
Transform Your Business
Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance.
360-View of Customer Assets
Exceed expectations with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.
Gain Customer Insights
Send personalized surveys after field service calls using Dynamics 365 Customer Voice.
Ensure a First Time Fix
Use Dynamics 365 Remote Assist and other mixed-reality tools that provide immersive, step-by-step procedures to follow while conducting maintenance.
Transform Field Service with Microsoft Dynamics 365
Discover how to deliver seamless, end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digital transformed profit center, supporting customer and brand loyalty.
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JourneyTEAM is here to help! We can get you up to speed on pricing and the implementation process, schedule a demo, or answer questions about your specific needs. We’d love to learn more about you and your business and help you understand how Microsoft technologies fit into the picture. To get started—fill out the form on this page.