Rema Tip Top sought migration help to upgrade from their old Microsoft Dynamics NAV platform to Dynamics 365 Business Central. REMA’s legacy system was holding them back by complicating their sales process and prohibiting overall business growth.
Christa Hauenstein, Chief Digital Officer (aka, “Driver of Change”) at REMA, was looking for an upgrade to Microsoft Dynamics 365 Business Central and found JourneyTEAM on Microsoft Partner Center. After a chat with an account representative, Christa learned about the Business Central Sherpa Program and decided to move forward with JourneyTEAM as their technology guide.
The Challenge REMA Was Facing
REMA TIP TOP was on Microsoft Dynamics NAV 2009 and starting to feel real pains from the legacy software in their day-to-day processes. They sought to modernize as well as optimize and save time and resources.
REMA’s older system, unfortunately, started impacting their sales and bottom line. REMA wanted to be in the forefront of technology updates, to both improve their sales and limit other potential setbacks in their system. Having JourneyTEAM as their guide, and the Sherpa program specifically would ensure current information and implementation help.
The Answer? The Business Central Sherpa Program
REMA Tip Top employees, including customer service personnel, product managers, and the finance team, started the Business Central Sherpa program at JourneyTEAM. This quick-start program, coupled with aspects of Power BI gave REMA Tip Top the training and resources necessary to re-implement and optimize the use of this high-functioning platform.
Digital Transformation and Optimization: During the course, the teams understood what areas to dig into to better understand the system and how it worked. Using Dynamics 365 Business Central modernized its manual processes and improved its user experience.
A Head Start with Technology Updates: Modernizing to Dynamics 365 Business Central now helps REMA keep up with the general changes and frequent Microsoft enhancements available.
Make Data-Driven Decisions: Power BI coupled with the newest version of Dynamics 365 Business Central, REMA users can now see organized data in a visually pleasing way. They can make informed decisions about where their revenue is coming from, and what processes need improvement.
In conclusion, JourneyTEAM was able to act as the partner REMA Tip Top needed to optimize its tools and improve its systems and processes in place. After the 10-week Sherpa course concluded, REMA decided to work with JourneyTEAM for full Business Central implementation, as well as to identify other areas of digital transformation using Microsoft tools.
“The Sherpa program almost immediately set us at the right comfort level to make this big change in our organization. It was not the elephant that we made it out to be. Taking the guided approach helped us understand how Business Central actually works, made us realize it’s not much different from a user-level yet it can do all we need and more.” Christa Hauenstein, Chief Digital Officer at REMA