top of page

Addressing CRM Challenges Through Greater Efficiency - Microsoft Dynamics 365 Power Platform Center

Updated: Jul 7, 2023

October 4, 2021

The capabilities of CRM solutions have expanded tremendously over the years. Today, Microsoft Dynamics 365 offers so much more than tracking customer details and account management. Your business probably already uses multiple integrated Microsoft Dynamics 365 CRM applications to track interactions, identify opportunities and manage campaigns. The Microsoft Power Platform, for example, now takes the creation of apps, flows, forms, and chatbots and puts it into the hands of anyone who wants to become a “citizen developer” or “maker.” Another advantage of Dynamics 365 CRM is the ability to accomplish most if not all operations from the same system, providing access to the latest, consistent information across all departments.