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Effective Strategies in Promoting CRM/ERP User Adoption

Updated: Feb 9, 2022

We’ve all been told, and maybe even seen firsthand, how beneficial a CRM or ERP system can be to our business. Automated processes, deeper customer insights, reduced costs, and faster access to crucial information are just some of the benefits that come from these solutions.

Yet, despite all the benefits, many users are hesitant, if not completely reluctant, to use them. Solutions like NAV, GP, and Business Central are useless if not used. Plus, a lot of money is wasted.

So how do you encourage your team to embrace this technology? What’s the best way to promote user adoption? Leadership at JourneyTEAM will discuss their perspective and offer insight on how to encourage user adoption based on first-hand experience.