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How to Customize Activity Timestamps Within Dynamics 365

Updated: Jul 31, 2023

If end-users are needing to quickly see the original created-on date within a Dynamics 365 record, rather than the more recent modified-on date, there is a solution. This article provides instruction on how to customize the timeline control on the record to show the created-on date of the activity.

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How Timestamps Maintain Customer Relationships

The timeline feature in Microsoft Dynamics CRM is a central component in maintaining healthy customer relationships as it gives a historical list of interactions within each opened record. Users want to have access to accurate and timely information, and knowing how to edit records to show the created-on date is essential.