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Manufacturer Benefits from JourneyTEAM’s Business Central Customizations and Support

Updated: Jun 30, 2023

Learn how JourneyTEAM improved the user experience, increased visibility, and boosted efficiency with Business Central.

A national manufacturer of heavy machinery had limited visibility of their product life cycles in their ERP system. They wanted to simplify the user experience and customize their views within Dynamics 365 Business Central to gain powerful insights with just a few clicks.

This company’s legacy ERP system had restricted capabilities and offered limited user views. Only specific users could view certain dashboards, which required users to log out and back in again with the necessary credentials to view desired data. Additionally, when first logging in, users only had one basic view available, which often didn’t show the reports that user needed. Users had to edit the view each time they logged in, which was mundane and time-consuming. They needed a way to personalize and bookmark each user’s view, so they could see desired data quicker and easier.

Ongoing Support for Dynamics 365 Business Central

By partnering with JourneyTEAM, this manufacturer had access to ongoing support both before, during, and after product implementation, something vitally important to the company.

JourneyTEAM ERP consultants helped this manufacturer migrate their data to Dynamics 365 Business Central to simplify and improve processes and the user experience. Business Central architects provided training for the new system, as well as personalized all their views within Dynamics 365 Business Central system for each user. Now, users can login to the system and easily see the data they need, without having to edit views. They can also easily view other dashboards when needed without logging in and out. This allows users to more efficiently view any part of the product lifecycle more efficiently—from development to selling.

Whenever they need views to be added or customized or simply need additional end-user training, the manufacturer could contact JourneyTEAM. JourneyTEAM is a long-term technology partner to ensure clients get the most out of their system. Contact a JourneyTEAM representative today to learn what Dynamics 365 Business Central and our customized support options can do for your business.


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