How Customer Service Teams Are Leveraging AI to Resolve Issues Faster & Reduce Costs

Date & Time: August 25, 2026 – 1:00pm - 2:00pm [Mountain Time]

Customers expect faster answers, while service departments are often asked to do more with the same resources. At the same time, many service teams are facing increasing interaction volumes, and growing pressure to improve customer satisfaction.

In this webinar, we’ll look at practical ways organizations are using AI to reduce handle times, improve routing, eliminate manual work, and help agents resolve issues faster. You’ll see where AI is delivering real value today, and where it’s falling short of the hype.

We’ll discuss:

• The biggest causes of long hold times and delayed resolutions
• How organizations are improving routing and reducing unnecessary transfers
• Operational changes that help reduce costs while improving service quality
• Where AI actually helps agents – including a demo
• A practical roadmap for introducing AI into customer service operations

If you’re curious how other leaders are dealing with rising service costs, inconsistent customer experiences, or increasing complexity, this session will provide practical examples and ideas to improve efficiency and customer satisfaction.