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Customer service agent wearing a headset uses a CRM interface showing customer profiles, open cases, recent interactions, account details, and recommended next actions.
Blog

Why Contact Center CRM Integration Matters

Read Post Why Contact Center CRM Integration Matters
overwhelmed worker, erp woes
On-Demand Webinar

How to Tell When You've Outgrown QuickBooks, GP, NAV & Legacy Accounting Systems

Watch Now How to Tell When You've Outgrown QuickBooks, GP, NAV & Legacy Accounting Systems
Business presentation with speaker and audience, featuring professionals collaborating on a laptop in an office setting
LIVE Webinar
Sep 17, 2026

Microsoft Copilot & Agents Interactive Briefing: See AI at Work (Sept)

Register Now Microsoft Copilot & Agents Interactive Briefing: See AI at Work (Sept)
Casper's Ice Cream production line with packaged products moving through automated manufacturing equipment, featuring the JourneyTeam and Casper's Ice Cream partnership on Microsoft NAV migration
Blog

How JourneyTeam Helped Caspers Ice Cream Turn a Legacy ERP Modernization Project Into a Foundation for Growth

Read Post How JourneyTeam Helped Caspers Ice Cream Turn a Legacy ERP Modernization Project Into a Foundation for Growth
Microsoft Dynamics 365 Business Central migration guide
Blog

Business Central Implementation Guide (2026): Cost, Migration, Timeline

Read Post Business Central Implementation Guide (2026): Cost, Migration, Timeline
Microsoft 365 Copilot vs. ChatGPT comparison graphic showing Microsoft 365 apps, enterprise productivity tools, AI-powered business workflows, and ChatGPT for flexible AI assistance and content generation.
Blog

Microsoft Copilot vs. ChatGPT: A Comprehensive Comparison

Read Post Microsoft Copilot vs. ChatGPT: A Comprehensive Comparison
Frustrated call center agent
LIVE Webinar
Aug 25, 2026

How Customer Service Teams Are Leveraging AI to Resolve Issues Faster & Reduce Costs

Register Now How Customer Service Teams Are Leveraging AI to Resolve Issues Faster & Reduce Costs
what is an omnichannel contact center
Blog

What Is an Omnichannel Contact Center? Multichannel vs. Omnichannel Explained

Read Post What Is an Omnichannel Contact Center? Multichannel vs. Omnichannel Explained
Business presentation with speaker and audience, featuring professionals collaborating on a laptop in an office setting
LIVE Webinar
Aug 20, 2026

Microsoft Copilot & Agents Interactive Briefing: See AI at Work (Aug)

Register Now Microsoft Copilot & Agents Interactive Briefing: See AI at Work (Aug)