Niel Nickolaisen

Director, Strategic Engagement

Niel Nickolaisen brings his wealth of experience and success as a transformational technology leader to JourneyTeam. In his previous roles as CIO and CTO, Niel has led highly successful projects that have delivered impressive outcomes, such as improving customer retention, lowering and aligning cost structures, increasing customer win-rates, doubling the throughput of technology teams, and designing AI tools that personalize the customer experience.

At JourneyTeam, Niel is dedicated to working closely with customers to define the right solutions and approaches to achieve their business outcomes – with measurable impact. Niel is an established expert in a wide range of technology and leadership topics. He has advised numerous technology leaders and teams on agile, lean, ITIL, culture, alignment, AI, ERP, CRM, analytics, staff development, and the evolving role of technology and leadership in organizations.

Outside of work, Niel enjoys the outdoors, reading, and pondering how AI might change the future of mankind and how technology leaders can help shape this future.