Growing manufacturers often reach a point where success creates new operational challenges. More customers, more products, and more complexity place increasing pressure on the systems that support the business. For Caspers Ice Cream, a frozen novelty manufacturer with more than a century of history, continued growth made it clear that its existing ERP environment could no longer support the organization’s next stage.
Recognizing the need for a more scalable platform, Caspers partnered with JourneyTeam for a NAV to Business Central migration that would modernize operations, streamline processes, and give employees better access to the information they need.
Hear directly from the Caspers team about why they modernized their ERP environment and what changed after moving from Microsoft Dynamics NAV to Dynamics 365 Business Central.
When Growth Outpaces Existing Systems
Caspers Ice Cream had successfully evolved from a regional business into a national frozen novelty brand serving customers across the United States. However, the company’s legacy Microsoft Dynamics NAV environment was creating challenges that affected day-to-day operations and long-term planning. Aging infrastructure, reporting limitations, and disconnected processes were making it increasingly difficult for teams to access reliable information and support continued growth.
As the organization expanded, these challenges became harder to manage and made it clear that Caspers needed a modern ERP foundation, capable of supporting future growth while connecting finance, manufacturing, warehousing, inventory management, logistics, and reporting.
Why Caspers Chose JourneyTeam
When evaluating ERP implementation partners, Caspers wanted more than technical expertise. The company needed a partner that understood manufacturing operations, could support employees through change, and would stay focused on business outcomes-not just system deployment.
JourneyTeam brought that combination of Business Central expertise, food manufacturing experience, and collaborative problem-solving. Working alongside Caspers, JourneyTeam helped design a solution tailored to the realities of a growing frozen food manufacturer while keeping the company’s operational needs and long-term goals at the center of the project.
They were really walking in our shoes.
– Jan Hofer, CFO, Caspers Ice Cream
That approach helped turn the engagement into a business transformation effort grounded in practical process improvement, user adoption, and measurable operational impact. Read the full case study to see how that transformation came together.
Building a Strong ERP Foundation for Manufacturing
That business-first approach carried into the migration itself. Moving from Microsoft Dynamics NAV to Microsoft Dynamics 365 Business Central gave Caspers the opportunity to modernize several operational areas at once, while the data migration from NAV to Business Central created a cleaner foundation for reporting, inventory management, costing, and operational visibility.
That work touched several core areas of the business, including:
- Procurement and raw materials management
- Production and packaging
- Warehousing and logistics
- Accounting, planning, and forecasting
- Warehouse mobility and quality management
By connecting these functions in Business Central, Caspers gained a more consistent way to manage operational and financial information across the organization.
For a growing food manufacturer, that meant fewer process silos, more reliable data, and a stronger foundation for faster, more informed decisions.
Driving User Adoption and Organizational Change
User adoption can be the difference between an ERP project that works on paper and one that works in the business.
JourneyTeam focused on making the change practical for the people who would use Business Central every day. The project placed a strong emphasis on collaboration, communication, training, and proven ERP user adoption strategies that encouraged participation throughout the implementation process.
Rather than introducing change after key decisions had already been made, JourneyTeam involved teams throughout the process. Employees gained a better understanding of how the system would impact their jobs and why the changes mattered to the business overall.
As Caspers IT Manager McLain Knutson explained: “It was very important that we brought everyone along with us, that they were involved in that process.”
That focus helped create greater consistency across departments while supporting a smoother transition to new operational processes. It also reinforced a key aspect of the JourneyTeam approach: successful technology transformations depend as much on people as they do on software.
Improving Visibility Across the Business
The move to Business Central also gave Caspers a clearer, more timely view of the information teams relied on every day.
Before the migration, teams spent extra time gathering and interpreting production reports, inventory details, waste data, and financial analytics. That made it harder to respond quickly and maintain a consistent picture of business performance.
With reliable data available in one system, leaders had faster insight into performance, profitability, inventory levels, and operational trends. That clearer view of the business also helped teams:
- Purchasing teams gain better insight into material requirements.
- Production teams align more effectively with demand.
- Logistics and warehouse teams have greater visibility into fulfillment needs.
- Finance leaders benefit from clearer operational and financial reporting.
Creating a Platform for Long-Term Growth
The migration to a modern ERP platform has positioned Caspers for future innovation. Dynamics 365 Business Central gives the company a stronger operational backbone, creates room for continued process improvement, and provides a foundation for automation, analytics, and AI-driven capabilities. Caspers is currently exploring opportunities to leverage Copilot in Business Central as Microsoft continues expanding AI functionality across the platform.
Let’s Talk About Your Legacy ERP System
The Caspers story demonstrates what can happen when ERP modernization combines technology, process improvement, and organizational change management. By working closely with Caspers throughout the journey, JourneyTeam helped strengthen operations, support employee adoption, and prepare the business for what comes next.
If your legacy ERP system is slowing down reporting, inventory visibility, production planning, or growth, JourneyTeam can help you take the next step. Connect with our team to explore a Business Central migration strategy built around your operations, your people, and your long-term goals.
