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Microsoft Dynamics 365 Customer Service and Copilot logos within a digital AI brain, representing intelligent customer service and automation.
Blog

What Happens When Dynamics 365 Customer Service and Contact Center Agents Join the Workflow?

Read Post What Happens When Dynamics 365 Customer Service and Contact Center Agents Join the Workflow?
Several professionals collaborate around a conference table, stacking transparent blocks into a pyramid structure to symbolize teamwork, leadership, business growth, and strategic planning. The JourneyTeam logo appears in a blue overlay at the bottom of the image.
Blog

JourneyTeam Welcomes Ryan Grant and Dustin Eyre to Its Executive Leadership Team

Read Post JourneyTeam Welcomes Ryan Grant and Dustin Eyre to Its Executive Leadership Team
JourneyTeam office lobby featuring a conference room and a large display of the Microsoft 2026-2027 AI Business Solutions Inner Circle award, recognizing top-performing Microsoft partners.
Blog

JourneyTeam Named to Microsoft's 2026-2027 AI Business Solutions Inner Circle

Read Post JourneyTeam Named to Microsoft's 2026-2027 AI Business Solutions Inner Circle
Microsoft Entra ID and ADFS migration concept with server network cabling.
Blog

Still Using ADFS? Assess Whether You Still Need It

Read Post Still Using ADFS? Assess Whether You Still Need It
Cybersecurity professionals monitor network activity and security dashboards in a modern operations center, collaborating to identify threats and prevent data breaches.
Blog

How to Prevent Cybersecurity Breaches in 2026 and Beyond

Read Post How to Prevent Cybersecurity Breaches in 2026 and Beyond
AI-powered Microsoft Dynamics 365 Sales Agents icon within a glowing digital brain made of interconnected circuitry.
Blog

What Happens When Dynamics 365 Sales Agents Join the Workflow?

Read Post What Happens When Dynamics 365 Sales Agents Join the Workflow?
Stylized digital illustration of an AI-powered cloud with glowing circuit pathways forming a brain-like shape around a central blue and teal abstract icon, set against a dark background with flowing neon blue and purple light trails representing data and intelligent automation.
Blog

Business Central Agents: How AI Fits Into Real ERP Workflows

Read Post Business Central Agents: How AI Fits Into Real ERP Workflows
Laptop displaying a passkey authentication prompt next to a smartphone showing an SMS verification code, illustrating the transition from SMS and voice authentication to passwordless sign-in methods in Microsoft Entra ID.
Blog

Microsoft SMS Authentication Retirement: How to Prepare for Passkeys

Read Post Microsoft SMS Authentication Retirement: How to Prepare for Passkeys
Overwhelmed business professional faces a towering pile of paperwork, reports, messages, meetings, calls, and performance dashboards representing information overload.
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Beyond KPI Overload: How to Measure Contact Center Performance the Right Way

Read Post Beyond KPI Overload: How to Measure Contact Center Performance the Right Way