Microsoft Dynamics 365
The future of technology has arrived – take advantage of it. JourneyTEAM can help you evaluate, purchase, customize and implement Microsoft Dynamics 365 for your business.
What is Microsoft Dynamics 365? Digital Transformation Starts Here
JourneyTEAM takes Microsoft Dynamics 365 and builds you a more intelligent cloud solution. Connect your data. Drive smarter decisions. Transform your business with a complete end-to-end process that will help you capture new business opportunities. Empower your employees, optimize your operations and engage your customers. Learn why Dynamics 365 and how you can combine your ERP and CRM.
• Improve Customer Experience
• Shorten Your Sales Cycle
• Achieve Seamless Connectivity
• Insights to Deep Levels of Data
• Leverage Social Engagement
• Deploy Quickly and Scale Easily
• Increase Return on Investment
Microsoft Dynamics Products
GO ALL—IN ON A DIGITAL TRANSFORMATION AND WE CAN HELP YOU GET THERE.
SALES and MARKETING ORCHESTRATED CAMPAIGNS
It's time to unify your sales and marketing to have a complete customer experience. JourneyTEAM can help you set up an end-to-end process with tools that will empower your customers. With Dynamics 365 for Sales and Marketing you have a complete view of your customer at all times. Know when they are interacting. Know what they want. Have your sales team speak with them at the right time in the right way.
Deliver consistent messaging
Reduce the sales cycle and increase retention
Deliver an instant ROI with campaign management
Drip and nurturing campaigns that WORK
Dynamics 365 for Finance and Operations makes it easy to process payments, reconcile bank accounts, and expedite collections. Plus, learn how you can create personalized sales quotes and convert them into professional invoices without leaving Outlook.
ENABLE YOUR EMPLOYEES
Give your agents the tools, guidance, and data they need to resolve issues. Your employees will speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.
Support agents with a visual interface that delivers role-tailored experiences
Manage cases faster and provide differentiated levels of support
Speed resolution using machine learning and advanced analytics capabilities
Deliver the right answers at the right time across channels
Capture content from social media, service interactions, and experts
Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs
Be proactive with built-in digital intelligence.
Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
View real-time key service metrics through fully customizable dashboards
Automatically detect sentiment and intent on social posts using built-in intelligence
Resolve issues faster by using machine learning to reference relevant articles and cases
Get quick insights to help identify trending issues
Have the right resources on every call with Dynamics 365. Now you can manage inventory updates, stock history, warehouses, depots, and trucks. Having real-time information means your inventory is always accurate, fewer write-offs, and creates better forecasts.
Accurate allocation of parts.
Inventory management for any part of the transaction, including returns, authorizations, stock adjustments, transfers, and more.
ALWAYS STAY CONNECTED
Resolve issues remotely and see problems before your customers even know about them. Solve them in advance and remotely, so your technicians are only sent when needed.
Connect both new and existing customer assets
Decrease number of repair appointments.
Find underperforming products with aggregate device data.
Setup preventative maintenance schedules by monitoring actual consumption.
START THE JOURNEY
Curious about the possibilities? Find out what Dynamics 365 CRM can do for you...
JourneyTEAM can help you get started on making your company run more efficiently. We help you look at all aspects of your needs for technology.
Complete this form to get the Journey started.
We are your experienced partner that can improve productivity and enhance your technology business solutions.