Customer Support at JourneyTEAM
It's tough getting people to use a new system while also monitoring that things are working the way they should. That's why our support team works with you to drive adoption across teams and proactively assists your company to address minor pain points before they become a major problem.
Top Benefits of Our Support Team
Many software companies might sell you the license and move on. With JourneyTEAM, you get continued support to help make lasting change within your organization and get quick resolutions if things aren't working the way they're intended. That's a major way we reduce risk after you implement your new system and get you back up to speed when it's most important.
Dedicated Teams
Proactive experts who help you through adoption and training with new tools and processes.
Proactive Reporting
Review metrics with experts to identify trends before they become issues.
Committed SLAs
Get back on track quickly, knowing that an issue will be resolved quicky and efficiently as possible.
Tailor Support Packages to Fit Your Needs
We understand that different companies will have different needs when it comes to supporting services. That's why we give our customers the opportunity to pick a package that works best for them.
​
-
Foundational Support is ideal for customers with stable, business-critical systems.
-
Prioritized Service Hours are ideal for customers with volatile business needs.
-
Enterprise Support is ideal for customers needing deep technical expertise and knowledge of your existing systems.
Support Feature | Foundational | Prioritized | Enterprise |
|---|---|---|---|
Dedicated Support Team | Yes | Yes | Yes |
Service Level Agreement | Yes | Yes | Yes |
Unlimited Scope of Services | No | No | Yes |
Executive Sponsor | No | No | Yes |
Bi-Annual Onsite Workshop | No | No | Yes |
Dedicated Enterprise Engineer | No | No | Yes |
Discounted Rate for Services | No | Yes | Yes |
Prioritized Access to Consultants and Engineers | No | Yes | Yes |
Assigned Project Manager | No | Yes | Yes |
Premium Adoption Subscription | Yes | No | Yes |
Unlimited On-Call Technical Support | Yes | No | Yes |
