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Support from JourneyTEAM

Feel confident driving company-wide adoption with a team to keep your systems running smoothly.

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Customer Support at JourneyTEAM

It's tough getting people to use a new system while also monitoring that things are working the way they should. That's why our support team works with you to drive adoption across teams and proactively assists your company to address minor pain points before they become a major problem.

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Top Benefits of Our Support Team

Many software companies might sell you the license and move on. With JourneyTEAM, you get continued support to help make lasting change within your organization and get quick resolutions if things aren't working the way they're intended. That's a major way we reduce risk after you implement your new system and get you back up to speed when it's most important.

Dedicated Teams

Proactive experts who help you through adoption and training with new tools and processes.

Proactive Reporting

Review metrics with experts to identify trends before they become issues.

Committed SLAs

Get back on track quickly, knowing that an issue will be resolved quicky and efficiently as possible.

Tailor Support Packages to Fit Your Needs

We understand that different companies will have different needs when it comes to supporting services. That's why we give our customers the opportunity to pick a package that works best for them. 

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  • Foundational Support is ideal for customers with stable, business-critical systems.

  • Prioritized Service Hours are ideal for customers with volatile business needs.

  • Enterprise Support is ideal for customers needing deep technical expertise and knowledge of your existing systems.

Support Feature
Foundational
Prioritized
Enterprise
Dedicated Support Team
Yes
Yes
Yes
Service Level Agreement
Yes
Yes
Yes
Unlimited Scope of Services
No
No
Yes
Executive Sponsor
No
No
Yes
Bi-Annual Onsite Workshop
No
No
Yes
Dedicated Enterprise Engineer
No
No
Yes
Discounted Rate for Services
No
Yes
Yes
Prioritized Access to Consultants and Engineers
No
Yes
Yes
Assigned Project Manager
No
Yes
Yes
Premium Adoption Subscription
Yes
No
Yes
Unlimited On-Call Technical Support
Yes
No
Yes

Helpful Tools for Customers

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Secure Client Portal

View active projects, tasks, backlogs, and case requests. 

Software Programmer

CSP Licensing Portal

Access and manage your licenses from a single location.

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AppSource Support

For assistance on AppSource solutions, you can contact us by phone or email.

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Get Your Support-Related Questions Answered

Talk to an expert at JourneyTEAM to learn more about how our support team can help with your next implementation project.