Microsoft Dynamics 365 Customer Voice

Gather and track the customer metrics that matter and act rapidly as insights surface with Dynamics 365 Customer Voice. JourneyTEAM provides creative technology solutions that solve your business problems and give you lasting and sustainable growth. Let's get started.
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Listen to Your Customers and Capture Feedback

Scale your customer data collection with continuous data updates, branching, and emoticon responses.  Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time. 

All of this information can be seen in the customer profile dashboard. Dynamics 365 Customer Voice will empower your team to be more effective with quick responses and targeted marketing.

  • Track your customer satisfaction through email, SMS, web, and mobile feedback collection.

  • Pinpoint the areas of improvement needed to drive increased customer satisfaction.

  • Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.


Case Studies

Dynamics 365 Customer Voice helps you improve customer satisfaction. Check out some of these recent case studies.



Media & Communication Industry


Office 365 Health Check

Medical & Health Industry


Basic Research

Supplement & Wellness Industry

Do More With Dynamics 365 Customer Voice to Maximize Deeper Connections

Uncover customer sentiment, trends, and the metrics that matter to your business to help ensure complete understanding of your customers.

Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.

Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.

JourneyTEAM is the right Microsoft Partner to help you get the most out of Dynamics 365 Customer Voice. We are the Microsoft 2019 and 2020 US Partner of the Year and will provide application expertise and industry solutions. Send us a message and let's discuss your needs, roadblocks, and Microsoft technology solutions.

Listen to Your Customer Voice with Microsoft Dynamics 365

With Dynamics 365 Customer Voice, you can create enterprise surveys, customize them match your company’s branding, and easily keep track of the customer metrics.


Let's Make Your Implementation a Success

No worries—you're in good hands. JourneyTEAM is the Microsoft US Partner of the year and has helped hundreds of organizations get the most out of Microsoft technologies. Let's talk about your current or upcoming project.

Dynamics 365 Resources

Find out the latest information on Dynamics 365. To see all articles click here.

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The Ultimate 360‑Degree View of Your Customer

Know your customers like never before with a real-time customer data platform from Microsoft that includes Power BI, Power Apps, Power Automate and Power Virtual Agents.


Meet Some of Our Team

Michael Kidder

Director of Sales


Landon Boogaard 

VP of Sales


Eric Beins 

CRM Director


Power BI 

Make informed, confident business decisions by putting data-driven insights into everyone’s hands.

Power Apps 

Turn ideas into organizational solutions by enabling everyone to build custom apps that solve business challenges.

Power Automate

Boost business productivity to get more done by giving everyone the ability to automate organizational processes.

Power Virtual Agents

Easily build chatbots to engage conversationally with your customers and employees—no coding required.

Ready to learn more about Dynamics 365 Customer Voice? Let's Talk.

JourneyTEAM is here to help! We can get you up to speed on pricing and the implementation process, schedule a demo, or answer questions about your specific needs. We’d love to learn more about you and your business and help you understand how Microsoft technologies fit into the picture. To get started—fill out the form on this page.