Microsoft Dynamics 365 Customer Voice

Gather and track the customer metrics that matter and act rapidly as insights surface with Dynamics 365 Customer Voice. JourneyTEAM provides creative technology solutions that solve your business problems and give you lasting and sustainable growth. Let's get started.

Listen to Your Customers and Capture Feedback

Scale your customer data collection with continuous data updates, branching, and emoticon responses.  Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time. 


All of this information can be seen in the customer profile dashboard. Dynamics 365 Customer Voice will empower your team to be more effective with quick responses and targeted marketing.


  • Track your customer satisfaction through email, SMS, web, and mobile feedback collection.

  • Pinpoint the areas of improvement needed to drive increased customer satisfaction.

  • Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.




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Do More With Dynamics 365 Customer Voice to Maximize Deeper Connections


Uncover customer sentiment, trends, and the metrics that matter to your business to help ensure complete understanding of your customers.


Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.


Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.


JourneyTEAM is the right Microsoft Partner to help you get the most out of Dynamics 365 Customer Voice. We are the Microsoft 2019 and 2020 US Partner of the Year and will provide application expertise and industry solutions. Send us a message and let's discuss your needs, roadblocks, and Microsoft technology solutions.


Listen to Your Customer Voice with Microsoft Dynamics 365

With Dynamics 365 Customer Voice, you can create enterprise surveys, customize them match your company’s branding, and easily keep track of the customer metrics.

The Ultimate 360‑Degree View of Your Customer

Know your customers like never before with a real-time customer data platform from Microsoft that includes Power Platform, Dynamics 365 CRM, Business Central, Azure SQL, 3rd Party Systems (e.g.; Salesforce.com, Oracle, MySQL), and any dataset you have supporting your business.

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Meet Some of Our Team

Michael Kidder

Director of Sales

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Landon Boogaard 

VP of Sales

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Eric Beins 

CRM Director

Dynamics 365 Resources

Find out the latest information on Dynamics 365. To see all articles click here.

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Effective Strategies in Promoting CRM/ERP User Adoption

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Contact JourneyTEAM

Get Your Microsoft implementation project started on the right path. Contact an expert at JourneyTEAM to take the first step.