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Listen to Your Customers and Capture Feedback
Scale your customer data collection with continuous data updates, branching, and emoticon responses. Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.
All of this information can be seen in the customer profile dashboard. Dynamics 365 Customer Voice will empower your team to be more effective with quick responses and targeted marketing.
Track your customer satisfaction through email, SMS, web, and mobile feedback collection.
Pinpoint the areas of improvement needed to drive increased customer satisfaction.
Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.
Case Studies
Dynamics 365 Customer Voice helps you improve customer satisfaction. Check out some of these recent case studies.
WGBH / PBS
Media & Communication Industry
Office 365 Health Check
Medical & Health Industry
Basic Research
Supplement & Wellness Industry
Do More With Dynamics 365 Customer Voice to Maximize Deeper Connections
Uncover customer sentiment, trends, and the metrics that matter to your business to help ensure complete understanding of your customers.
Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.
JourneyTEAM is the right Microsoft Partner to help you get the most out of Dynamics 365 Customer Voice. We are the Microsoft 2019 and 2020 US Partner of the Year and will provide application expertise and industry solutions. Send us a message and let's discuss your needs, roadblocks, and Microsoft technology solutions.
Listen to Your Customer Voice with Microsoft Dynamics 365
With Dynamics 365 Customer Voice, you can create enterprise surveys, customize them match your company’s branding, and easily keep track of the customer metrics.
Dynamics 365 Resources
Find out the latest information on Dynamics 365. To see all articles click here.
The Ultimate 360‑Degree View of Your Customer
Know your customers like never before with a real-time customer data platform from Microsoft that includes Power BI, Power Apps, Power Automate and Power Virtual Agents.
Meet Some of Our Team
Michael Kidder
Director of Sales
Landon Boogaard
VP of Sales
Eric Beins
CRM Director
Make informed, confident business decisions by putting data-driven insights into everyone’s hands.
Turn ideas into organizational solutions by enabling everyone to build custom apps that solve business challenges.
Boost business productivity to get more done by giving everyone the ability to automate organizational processes.
Easily build chatbots to engage conversationally with your customers and employees—no coding required.
Ready to learn more about Dynamics 365 Customer Voice? Let's Talk.
JourneyTEAM is here to help! We can get you up to speed on pricing and the implementation process, schedule a demo, or answer questions about your specific needs. We’d love to learn more about you and your business and help you understand how Microsoft technologies fit into the picture. To get started—fill out the form on this page.