Microsoft Dynamics 365 Customer Insights

JourneyTEAM is your Microsoft US Partner of the Year that resells and provides services for Dynamics 365 Customer Insights. We provide creative technology solutions that solve your business problems and give you lasting and sustainable growth. Let's talk how together we can transform your business.

Unify Multiple Sources of Data for Customer Insights — Bring Together Transactional, Behavioral, and Demographic Information

Dynamics 365 Customer Insights is Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.


  • AUDIENCE INSIGHTS helps you transform your business into a customer-centric organization and identify segments based on your needs. Marketing, sales, and service professionals have the insights they need to personalize experiences. Connect data from transactional, behavioral, and observational sources to create a 360-degree customer view. See results faster with a CDP designed to deliver insights that can be acted upon.


  • ENGAGEMENT INSIGHTS lets you understand customer behavior and activate real-time insights to drive actions. Rapidly build, test, and deploy custom AI and ML models using analytics solutions at scale. Derive out-of-the-box insights with quick-start templates. Maintain full control over your customer data to ensure the highest level of data governance and compliance.



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Do More With Dynamics 365 Customer Insights and Predict Customer Needs


Unify all your B2C and B2B customer data to generate AI-powered insights in real time.


  • Create a single view of the customer

  • Predict customer needs

  • Drive meaningful actions

  • Build trust


Understand customer behavior using digital and cross-channel analytics.


  • Understand the customer’s digital behavior

  • Unlock deeper insight using cross-channel data

  • Optimize the end-to-end customer journey

Dynamics 365 Customer Insights

JourneyTEAM is the right Microsoft Partner to help you get the most out of Dynamics 365 Customer Insights. We are the Microsoft 2019 and 2020 US Partner of the Year, and a 2021 Inner Circle partner, and will provide application expertise and industry solutions tailored to fit your business scenarios and will provide application expertise and industry solutions. 


Send us a message and let's discuss your needs, roadblocks, and Microsoft technology solutions.

The Ultimate 360‑Degree View of Your Customer

Know your customers like never before with a real-time customer data platform from Microsoft that includes Power Platform, Dynamics 365 CRM, Business Central, Azure SQL, 3rd Party Systems (e.g.; Salesforce.com, Oracle, MySQL), and any dataset you have supporting your business.

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Meet Some of Our Team

Preston Reynolds

Business Intelligence Practice Director

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Nathan Giullian

Business Intelligence Developer

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Brandon Gorton

CRM Director

Dynamics 365 Resources

Find out the latest information on Dynamics 365. To see all articles click here.

Accelerate Microsoft Power Platform Adoption

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What’s New in Dynamics 365 Customer Engagement

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Effective Strategies in Promoting CRM/ERP User Adoption

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Contact JourneyTEAM

Get Your Microsoft implementation project started on the right path. Contact an expert at JourneyTEAM to take the first step.